Frequently Asked Questions...


What is the difference between a Caregiver and a Care Manager?

A caregiver will provide hands-on assistance with dressing, bathing, grooming and toileting. In addition, they typically prepare meals, do light housekeeping and keep the person company. A Care Manager (Life Care Professional) is a professional (nurse, social worker and gerontologist) trained to manage a range of health, functional, emotional, psychological, legal and financial issues.

How much do services cost, and who pays?

Services are billed on an hourly basis to our clients. Fee schedules are available on request. Our services are private pay and are not covered by medical insurance. Many long-term care insurance policies cover care management (care coordination) services; refer to your policy to see if care management (care coordination) is a covered benefit.

The cost is a function of the amount of services a client requires. This is determined by the Plan of Care, which will be reviewed with the financially responsible person prior to implementation. Services are billed monthly. We provide a detailed invoice each month outlining the service we delivered, the date of the service, time elapsed, and the fee.

Will we receive a reports?

Yes. The Life Care Professional will provide a written status report after each visit or appointment. Urgent information will be communicated with a phone call.

Is there any long term commitment required?

No. Our services are tailored to meet the needs of the client.  The degree of involvement can be increased or decreased as needs change and can be terminated at any time.

Are you available for emergencies?

Yes - 24/7 on call.

How is Desert Care Management different from doctors and health care providers?

Desert Care Management does not provide hands-on, clinical care. Life Care Professionals approach client care holistically; providing resources, recommendations, education and coordinating the care between services.

How do I get started?

It is easy to get started with your care management assessment... it's as simple as a phone call or email. Contact a our Life Care Professional at heather@desertcaremanagement.com of call (480) 804-7200 today.(back to list)

What is an In-home Assessment?

During an In-home Assessment, a Life Care Professional visits your loved one to perform a holistic assessment in the comfort of their home, facility or hospital room. The Care Manager will evaluate the client's:

• Safety

• Physical, mental, emotional and spiritual well-being

• Unmet needs

• Cognition

• Medical status

Based on needs identified in the In-home Assessment, the Life Care Professional develops recommendations and a Care Plan for you and your family. An ongoing relationship with the Care Manager allows you to discuss plans and receive coaching during Care Plan implementation.(back to list)

Do Care Managers provide clinical care?

No, they do not provide hands-on clinical care. Their experience and specialized knowledge allows them to create personalized, holistic Care Plans based on the client's individual situation and needs.